Victoria Cleaning Service FAQs

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 3-day window).

All of our team members undergo intensive training, not only in cleaning but also in company policies, under the supervision of our experienced managers: Israel, Diana, and our operations manager Luz. All of our management team members have been with us for over two years and are trained in all aspects of cleaning.

All credit card transactions are securely processed through Stripe, which is integrated with our CRM software. Our system does not store your credit card information unless you select the option to save your card on file.

Yes, all of our crew members undergo a criminal record check before joining our team.

Should you decide to cancel your appointment, please notify us at least 48 hours in advance via phone or email at info@sweptspace.com. Failure to provide sufficient notice may result in a cancellation fee of 2 hours service.

Our customer service team is available from 9:00 AM to 5:00 PM, seven days a week. You can book your cleaning services 24 hours a day on our booking page.

Yes, please call or email us to arrange access to your home.

Yes, we have $5,000,000 liability insurance, WorkSafeBC coverage, and we are bonded.

Yes, please notify our cleaner(s) upon arrival about the amount of time you would like them to spend or your budget. Alternatively, you can inform a team member during your setup call. We will prioritize cleaning the areas you request.

Our online booking system provides a rough estimate of the cost of your service. The final price may vary based on the actual time spent on-site.

For residential services, invoicing is based on the total time spent on-site. If two or more cleaners are assigned, the invoice reflects the combined time worked by all cleaners. If the job exceeds the estimated booking time, you will be charged at your specific service rate (per cleaner) for each additional hour. Our rates are calculated per cleaner, meaning if two cleaners are on-site, the rate will be doubled, and it will increase proportionally for more cleaners.

We typically send a team of two cleaners. For larger homes, we send three or more cleaners as needed.

Yes we provide all supplies. Swept Space is equipped with the latest and most effective equipment in the cleaning industry.

Should you decide to cancel your appointment, please notify us at least 48 hours in advance via phone or email at info@sweptspace.com. Failure to provide sufficient notice may result in a cancellation fee of 2 hours service.

Move-In/Move-Out Cleaning Checklist

Kitchen

• Clean and wash all kitchen cabinets inside and out
• Check and clean all drawer surfaces
• Clean the stove top (remove all residues and stains)
• Move appliances (stove, fridge, etc.) and clean behind/underneath them
• Clean the oven, including racks (remove food residues and stains)
• Clean the refrigerator (remove and clean all compartments, surfaces, and doors inside and outside)
• Remove grease from kitchen walls and doors
• Clean sink taps and countertops (use a brush to clean the top of the drain)
• Clean inside of the dishwasher (filter, interior, and exterior surfaces)
• Vacuum and mop kitchen floor

Bathrooms

• Clean shower walls and glass doors (use brush, all-purpose natural cleaners, and magic eraser)
• Clean the bathtub inside and outside (use brush, all-purpose natural cleaners, and magic eraser)
• Deep clean toilet (inside and outside, including behind and around the floors)
• Clean walls with a magic eraser (including baseboards)
• Clean tiles around the tub and shower
• Clean fan cover, lights, and mirrors
• Wipe down all cabinets inside and outside
• Clean sink (use brush to clean around faucet and drain)
• Vacuum and mop the bathroom floor

Bedrooms

• Wipe down all baseboards (faces and tops)
• Dust and clean all closet surfaces and shelving
• Wipe down walls (using a magic eraser)
• Clean window sills and remove all dirt and debris
• Dust window blinds (use a Swiffer or dry mop)
• Clean lights and bulbs
• Vacuum and mop floors
• Clean the surface of light switches, power buttons, and heating controls
• Clean the inside glass of all windows

General Living Area

• Dust and clean all closet surfaces and shelving
• Clean walls, doors, and baseboards (including door frames)
• Clean inside glass of all windows
• Clean window sills, removing all dirt and debris
• Dust window blinds (use a Swiffer or dry mop)
• Clean lights and bulbs
• Wipe down all baseboards (faces and tops)
• Clean the surface of light switches, power buttons, and heating controls
• Clean the surface and underside of space heaters
• Clean the main door (door frame, corners, and plates)
• Vacuum and mop floors

Laundry

• Wipe down the washer and dryer (inside and out)
• Remove and clean dryer filters and lint trap
• Clean washing machine (soap dispenser and rubber around the door)
• Clean floors and walls around the washer and dryer
• Clean washer and dryer surfaces

Patio

• Sweep the yard and remove all waste
• Clean patio door inside and out (edges, corners, glass, and plates)
• Clean railings and glass inside
• Clean surfaces in the area
• Mop patio floor if necessary

We are very flexible with our clients. We have basic terms and conditions but no set contract. Our services are provided on a monthly basis, with a 30-day courtesy notice required for cancellations.

Commercial cleaning is billed monthly. The quote is based on an estimated number of hours required to clean the space each visit, multiplied by an hourly service rate determined by frequency and space size.

We conduct an initial site visit to perform a walkthrough of your space and understand your expectations and cleaning needs.

Yes we provide all supplies. Swept Space is equipped with the latest and most effective equipment in the cleaning industry.

We may ask if there is space to store the equipment onsite. Otherwise we have vans that are fully equipped and we bring them to and from site.

Yes Swept space provides re stock supplies for its clients (paper towel, toilet paper, soap ect.) please contact if you are interested in us providing this service for your business